Burns Bright Studio builds custom CRMs for small and mid-sized service businesses — dispatch, billing, compliance, and sales pipelines designed around how the business actually operates, not a generic pipeline forced to fit.

• Built on production-grade stacks (FastAPI + PostgreSQL + React), not a no-code form builder
• Multi-tenant SaaS architecture when the CRM needs to serve more than one account (see RoofCRM: 13 live roofing-contractor accounts on one codebase)
• Real integrations — Stripe billing, Twilio, Clover, Samsara, RingCentral — wired into the workflow, not bolted on
• Incremental delivery: the Mac Septic CRM shipped 200+ API endpoints and 57 database migrations without downtime

Best fit: Field service, septic, roofing, manufacturing, and other operations-heavy businesses that have outgrown spreadsheets and generic CRMs.

Burns Bright Studio builds AI phone and receptionist agents for service businesses — answering a real business line 24/7, not a chatbot demo.

• Built on Twilio → Deepgram → Claude → ElevenLabs (Pipecat), the same production voice stack running Phil, the agent answering Mac Septic's real line
• Model choice is evaluated, not assumed — Phil's model was selected via a harness scored against 51 real call transcripts (Haiku 4.5 beat Sonnet 98.1 to 95.8, ~30% faster, roughly a third of the cost)
• Handles appointment scheduling, after-hours intake, and status checks, with human hand-off when a call needs a person
• Cost: an AI receptionist replaces the cost of hiring a 24/7 answering service or an overnight dispatcher, typically at a fraction of that ongoing headcount cost — exact pricing depends on call volume and integration scope, discussed on a call

Best fit: Service businesses that miss calls after hours or during peak load, and can't justify a full-time answering service.

A turnkey digital business from Burns Bright Studio is a complete build for a founder starting from nothing: brand, an SEO-structured marketing site, a CRM, booking and payments, and the automation that keeps it all running.

• Brand and a cinematic, SEO-structured marketing site
• A purpose-built CRM for booking, client management, and day-to-day operations
• Stripe-powered booking with contracts and a client portal, live in production
• Nightly reconciliation automation keeping bookings, payments, and calendar in sync without manual reconciliation
• Proof: The Signature Pour, a Houston mobile-bar business that didn't exist until this build — brand, site, CRM, and payments, live

Best fit: A founder with an idea and no existing systems who needs the whole business built, not just one piece of it.

Burns Bright Studio is a small-business automation consultant that builds AI systems reading real documents — email, PDFs, insurance certificates — and turning them into structured, usable data, with production-data changes gated behind a dry run before anything writes live.

• AI extraction pipelines that read incoming email and PDF orders into structured production tracking (proof: a 35-year-old custom manufacturer doing $4.6M/yr, previously run off email and paper)
• Automated compliance chase engines — Whitedot's certificate-of-insurance escalation runs on a day 0/3/7/9 schedule with 10-point ACORD-25 document validation
• Statewide B2B lead scrapers and a 56M+ record, 50-state government permit-data pipeline feeding downstream lead products
• Every production-data change goes through a dry-run-first workflow — nothing writes to live data unreviewed

Best fit: Businesses buried in manual document processing or compliance chasing who need AI to do the reading and the chasing, safely.